FAQ
About Edgewater
We have plans to open a retail location in the future, but currently, we mainly operate online with our shipping center in Kaysville, UT.
Eddy is the proprietor of Edgewater. He's deeply connected to the reading community and hosts The Read Well Podcast, interviewing renowned authors and emphasizing the importance of deep reading.
Edgewater is about discovering something new with every book you pick up. Like standing at the ocean’s edge, there’s a sense of wonder about what you’ll find when you dive in. The books in our collection are chosen to give you that same feeling—inviting you to explore ideas that might surprise you, challenge you, or just make you see things a little differently.
Feel free to reach out to us through the chat function on our website during business hours. We're available, and that's also when we receive and ship orders. Our hours are Monday to Friday, 9 AM to 9 PM. We're closed on Saturday and Sunday.
Customer Loyalty Program
Absolutely! When you log into your account, your customer dashboard will display the points you've earned.
You can earn points in the following ways:
- Placing orders: 1 point for every $1 spent
- Celebrating your birthday: 100 points
- Writing a product review: 30 points
- Sharing our site on Facebook: 20 points
*For any orders that are canceled or returned, points earned from the initial purchase will be deducted from your points balance.
Use this text to share the answer to the question with your customers.
Use this text to share the answer to the question with your customers.
For every 100 points, you'll receive $5 off your next order.
Points can be saved and used whenever you'd like.
Shipping
We ship to the US and Canada, with plans to expand to more countries soon.
We provide free shipping for orders over $100 (USA only). Shipping costs are determined by location and calculated at checkout.
Edgewater Bookstore
283 N. 300 W. Suite 504
Kaysville, UT 84037
All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.
Domestic shipping (within the USA):
- Standard shipping (5-10 business days)
- Express shipping (2-3 business days)
International shipping (varies by country):
- First class international (3 - 5 weeks)
- Priority international (10-15 business days)
Orders
Feel free to log into your Edgewater account to view order details. If you need assistance, our website's chat feature is available to help you track your order.
After your purchase, kindly wait 2 - 4 business days for processing. Following this, an email with a USPS tracking number will be sent. Track your parcel through your Edgewater account or our chat feature.
Yes, you can! You may purchase them here. The gift cards are sent via email and include details on how to use them.
Our subscription service includes selected items such as coffee and tea. Enjoy a 10% discount monthly with a subscription. Easily add to cart and cancel anytime through your Edgewater account.
Returns
We want you to love your experience with Edgewater! If for any reason you're not completely satisfied, we're here to help.
- You can return or exchange items in new condition (unopened, or books without creased or marked pages and covers) within 30 days of delivery.
- Please note that food items, including coffee and tea, can't be returned.
- Items that aren't in their original condition may be subject to a 30% restocking fee.
- If there's been a mistake and your items arrive damaged, just let us know, and we'll make it right.
- Final stock items aren't eligible for returns.
NOTE: As a small business, we're unable to cover return shipping costs or provide prepaid shipping labels.
To return or exchange an item, please follow the steps below:
1. Include a copy of the packing slip or conformation email from your order and note if you are returning or exchanging an item.
Mail your return to:
Edgewater Bookstore
Attn: Returns / Exchanges
283 N 300 W Suite 504
Kaysville, UT 84037
Once your return is received, your new item will be shipped out at no additional cost to you or your refund will be issued.
Miscellaneous
Great question! We’re proud to have a close relationship with John Bolton, the proprietor of Salt Lake City Roasting Company. Since 1981, John has traveled to over 25 countries, seeking out the finest coffees from sustainable and environmentally friendly farms. His deep experience in the coffee and tea trades, combined with our passion for enjoying a great cup while reading, has led to the creation of Edgewater’s unique proprietary blends.
To keep things interesting, we also offer a new coffee of the month, featuring single-origin beans from places like Ethiopia or Costa Rica—perfect for making your study sessions even more enjoyable.
We believe it's better to read one book thoroughly than to skim through a hundred. A single book has the power to change your life for the better—all you have to do is give it the chance.
Every book curated into the Edgewater collection contains a philosophical element, from Dostoevsky's exploration of being and ethics to Thoreau's meditations on nature.
We are the bookstore for thinkers.
Do you still have questions? You can contact here, or you can chat with us during normal business hours.